Vacation Window

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Privacy Policy for Vacation Window

Effective Date: October 30, 2025

This Privacy Policy describes how Vacation Window (“we,” “us,” or “our”), operating the website https://vacationwindow.ca/ (the “Site”), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site.

By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect personal information necessary to provide you with travel booking services, communicate with you, and improve your experience. The types of personal information we may collect include:

A. Personal Identification and Contact Information

  • Contact Details: Name, email address, mailing address, and telephone number.

  • Travel Documents: Passport information (number, issue/expiry dates) or other government-issued IDs, when required by travel providers.

B. Transactional and Payment Information

  • Payment Details: Credit/debit card numbers, billing address, and other payment details used to complete bookings. Note: We do not store full payment card details; these are securely processed by third-party payment processors.

  • Booking Details: Details regarding the services you purchase, such as flight bookings, hotel reservations, and car rentals.

C. Travel and Demographic Information

  • Travel Details: Passenger names, dates of birth, special requests (e.g., dietary needs, seating preferences), and emergency contact information.

  • User Account Data: Username and password if you create an account.

D. Technical and Usage Information

  • Device Information: IP address, browser type, operating system, and unique device identifiers.

  • Usage Data: Information about how you interact with our Site, including pages viewed, time spent, click streams, and referring URLs.

2. How We Use Your Information

We use your personal information for the following purposes:

  1. To Provide Services: To process and fulfill your flight, hotel, and car rental bookings; to issue confirmations; and to manage your travel arrangements.

  2. Communication: To send you updates, booking confirmations, service announcements, security alerts, and to respond to your inquiries and requests.

  3. Customer Support: To provide assistance and resolve issues related to your bookings or use of the Site.

  4. Marketing and Promotions: To send you promotional materials, special offers, and newsletters, where you have provided consent (you can opt-out at any time).

  5. Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights and the safety of our customers.

  6. Site Improvement: To monitor and analyze trends, usage, and activities in connection with our services to improve the Site’s functionality and user experience.

3. Sharing and Disclosure of Information

We will not sell or rent your personal information to third parties. We only share your information in the following circumstances:

  1. Travel Providers: We must share your essential travel details with third-party providers such as airlines, hotels, car rental companies, and tour operators to complete and fulfill your bookings.

  2. Service Providers: We engage trusted third-party companies to perform services on our behalf, such as payment processing, website hosting, analytics, and marketing assistance. These providers are obligated to protect your data and only use it for the purposes we specify.

  3. Legal Requirements: We may disclose your information if required to do so by law, or in the good faith belief that such action is necessary to comply with legal processes or protect the rights, property, or safety of Vacation Window, our customers, or the public.

  4. Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to track activity on our Site and hold certain information.

  • Cookies are small data files placed on your device. We use them for purposes like maintaining your session, remembering your preferences, and analyzing traffic.

  • You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

5. Data Security

We take reasonable and appropriate security measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Privacy Rights (Applicable Rights may vary by Jurisdiction)

You may have the following rights regarding your personal data:

  • Access: The right to request copies of the personal data we hold about you.

  • Correction: The right to request that we correct any information you believe is inaccurate or incomplete.

  • Withdraw Consent: The right to withdraw your consent to our processing of your personal data for marketing purposes at any time.

  • Erasure (Right to be Forgotten): The right to request that we erase your personal data under certain conditions.

To exercise any of these rights, please contact us using the details in the Contact Information section below.

8. Children’s Privacy

Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of the policy. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Vacation Window